Ascend Health and Wellness
Registered Nurse RN Outpatient Clinical Care Specialist
Full Time • Mooresville
Benefits:
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Outpatient RN Clinical Care Specialist
📍 Mooresville, NC | 🕒 Full-Time | 💲 $36-$40/hr + Performance Bonus
Ascend Health and Wellness is a fast-growing outpatient medical practice specializing in hormone optimization (BHRT), weight loss medicine, peptide therapy, and preventative care. Our model blends personalized medicine with efficient systems and a high-touch patient experience. We have been dedicated to providing top-tier healthcare services for over 4 years. Our commitment to patient-centered care and innovative wellness solutions has earned us the trust and loyalty of our community.
This is not a traditional RN role. We are hiring a high-performing Clinical Care Specialist to operate as an extension of the provider—managing triage, patient care, communication, and clinical coordination in a fast-paced, protocol-driven environment with nuanced cases. You will play a direct role in patient outcomes, retention, and overall experience.
What You’ll Do
• Manage high-volume patient communication (phone + portal) with efficiency and professionalism
• Triage concerns, determine what requires escalation vs. independent handling, and act decisively within scope
• Review charts, labs, and patient history to support clinical decision-making and provider workflow
• Coordinate refills, lab orders, and treatment follow-ups under provider guidance
• Educate patients on treatment plans, injections, and lifestyle modifications
• Monitor patient progress and proactively identify risks to outcomes or retention
• Maintain precise, timely documentation
This role is NOT a fit if you:
• Prefer step-by-step direction over independent decision-making
• Are uncomfortable making clinical judgment calls within established protocols
• Struggle with high communication volume or fast-paced environments
• Prefer highly structured or slower-paced roles
Compensation & Benefits
- $36-$40+/hour based on experience and clinical capability + up to 5% quarterly performance bonus based on measurable KPIs including patient satisfaction and retention, response timeliness to patient inquiries, clinical documentation and task completion.
- Health Insurance
- Dental/Vision/STD/LTD/Basic Life Insurance PAID
- 401(k): 6% employer match (2-year vesting)
- PTO: 10–20 days based on tenure + six paid holidays
Schedule
- Monday–Friday, in person, approximately 8:30am–5:00pm. Friday clinical hours are shorter.
- Schedule flexibility may be available based on performance and role ownership.
Requirements
• Active North Carolina RN license
• Experience with IM/SQ injections and patient education
• Experience managing patient communication via EMR/portal systems
• Strong critical thinking and ability to follow clinical protocols
• Ability to operate independently with minimal oversight
• High attention to detail and accountability
Preferred
• 2+ years outpatient medical care in primary care, urology, OBGYN, hematology, endocrine, or concierge medicine experience.
• Comfortable managing patient communication independently
• Demonstrated clinical judgment (not just task execution)
Why This Role Stands Out
- Direct impact on patient outcomes—not just task completion
- High level of trust, autonomy, and responsibility
- Opportunity to grow with a rapidly scaling practice
If you’re someone who thrives in a fast-paced environment, takes ownership of your work, and wants to play a meaningful role in a growing healthcare practice, we encourage you to apply.
Compensation: $78,000.00 - $84,000.00 per year
(if you already have a resume on Indeed)